--- title: Moving FAQ: Reno Movers' Questions Answered | O'Brien's url: https://obriensmoving-storage.com/faq/ business: O'Brien's Moving & Storage address: 2277 Glendale Ave, Sparks, NV 89431 phone: 775-359-6683 (toll-free 1-800-253-7814) hours: Monday to Friday 8:00 am to 5:00 pm licenses: U.S. DOT No. 30611, MC-109375, Nevada CPCN 1070; interstate agent for Bekins Van Lines since 1955 type: Moving and storage company, family owned since 1941 --- - [Home](https://obriensmoving-storage.com/) - [Moving resources: guides, checklists, tools and data](https://obriensmoving-storage.com/resources/) - Moving FAQ # Moving questions, answered by a Reno mover O'Brien's Moving & Storage has organized its answers into 16 topic pages, from estimates and packing to Bekins long-distance moves and military household goods. Pick the topic closest to your move, or call 775-359-6683 on a weekday between 8 am and 5 pm. or call [775-359-6683](tel:+17753596683) [4.3 on Google · 71 reviews](https://obriensmoving-storage.com/reviews/) Family owned since 1941 [U.S. DOT No. 30611](https://obriensmoving-storage.com/about/licenses-and-authority/) ## Questions and answers 16 - [### FAQ: Estimates and pricing The price of a move depends on how much you move, how far it goes and the services you choose.](https://obriensmoving-storage.com/faq/estimates-and-pricing/) - [### FAQ: Valuation and claims On an interstate move you have 9 months from delivery to file a written damage claim, and the carrier must acknowledge it within 30 days.](https://obriensmoving-storage.com/faq/valuation-and-claims/) - [### FAQ: Packing and boxes Every free in-home estimate from O'Brien's comes with 10 free heavy-duty boxes that are yours to keep.](https://obriensmoving-storage.com/faq/packing-and-boxes/) - [### FAQ: Storage O'Brien's stores household goods in wooden vaults that measure 7 ft x 7 ft x 5 ft inside a 30,000 sq ft warehouse in Sparks, from $40 per month.](https://obriensmoving-storage.com/faq/storage/) - [### FAQ: Long-distance moves and Bekins O'Brien's has been a Bekins Van Lines agent since 1955, and the Bekins network carries interstate shipments while O'Brien's handles the Reno end.](https://obriensmoving-storage.com/faq/long-distance-and-bekins/) - [### FAQ: Moves inside Nevada and to California Moves that start and end inside Nevada run under O'Brien's Nevada Transportation Authority CPCN 1070.](https://obriensmoving-storage.com/faq/nevada-and-california-moves/) - [### FAQ: Military moves O'Brien's is DOD approved to move and store military household goods, and a government-arranged move is booked through your installation transportation office.](https://obriensmoving-storage.com/faq/military-moves/) - [### FAQ: Commercial and FF&E Commercial crews at O'Brien's work evenings, weekends and holidays by arrangement, so a business can move without closing during the day.](https://obriensmoving-storage.com/faq/commercial-and-ffe/) - [### FAQ: Pianos, hot tubs and specialty items O'Brien's moves seven kinds of specialty items, from pianos and organs to pool tables, hot tubs, wine cellars, fine art, appliances and vehicles.](https://obriensmoving-storage.com/faq/specialty-items/) - [### FAQ: Scheduling, seasons and winter moves O'Brien's generally books about 2 to 3 weeks ahead, so call as soon as you have a target date.](https://obriensmoving-storage.com/faq/scheduling-and-winter/) - [### FAQ: International moves O'Brien's arranges international moves through partner carriers, and the process begins with a free in-home estimate in Sparks and 10 free heavy-duty boxes.](https://obriensmoving-storage.com/faq/international/) - [### FAQ: Senior moves O'Brien's has helped northern Nevada households move since 1941, and senior moves are a service of their own.](https://obriensmoving-storage.com/faq/senior-moves/) - [### FAQ: Moving to Reno Nevada has no state individual income tax, and new residents have 30 days to get a Nevada driver license and to register a vehicle.](https://obriensmoving-storage.com/faq/moving-to-reno/) - [### FAQ: Licenses and insurance O'Brien's operates under U.S. DOT No. 30611 and MC-109375 for interstate household goods and Nevada Transportation Authority CPCN 1070 for moves within Nevada.](https://obriensmoving-storage.com/faq/licenses-and-insurance/) - [### FAQ: Payment and paperwork O'Brien's accepts four ways to pay: cash, check, credit card and debit card.](https://obriensmoving-storage.com/faq/payment-and-paperwork/) - [### FAQ: Moving at Lake Tahoe and Truckee Truckee sits at 6,655 feet and about 36 miles from the O'Brien's warehouse in Sparks, and it averages 43.6 inches of snow in January.](https://obriensmoving-storage.com/faq/lake-tahoe-and-truckee/) People who call our Sparks office ask the same questions again and again, and the answers differ by the kind of move. A studio apartment across Reno raises different questions than a Carson Valley family heading to Texas, or a hotel waiting on furniture. Each topic page below collects the answers for one kind of move, written by a family company that has moved northern Nevada since 1941. ## Start with the topic that matches your move If you are still comparing options, begin with [estimates and pricing](https://obriensmoving-storage.com/faq/estimates-and-pricing/). It explains how an O'Brien's estimator turns a walk through your home into a written, itemized number, and why that number comes before anything is loaded. If you have already chosen a date, the [scheduling, seasons and winter moves](https://obriensmoving-storage.com/faq/scheduling-and-winter/) page covers booking and what Sierra weather can do to a moving day. Packing questions have their own page, [packing and boxes](https://obriensmoving-storage.com/faq/packing-and-boxes/), covering full packing, partial packing and box packing only. Anyone with a piano, a hot tub or a pool table in the house should open [pianos, hot tubs and specialty items](https://obriensmoving-storage.com/faq/specialty-items/) before anything else. ## Questions about protection, paperwork and authority Questions about what happens if something is damaged are answered on the [valuation and claims](https://obriensmoving-storage.com/faq/valuation-and-claims/) page. Licenses are on [licenses and insurance](https://obriensmoving-storage.com/faq/licenses-and-insurance/): O'Brien's holds U.S. DOT No. 30611 and MC-109375 for interstate household goods, and Nevada Transportation Authority CPCN 1070 for moves within Nevada. The [payment and paperwork](https://obriensmoving-storage.com/faq/payment-and-paperwork/) page walks through the documents you will see, including the estimate, the inventory and the bill of lading. If a word in any of them is unfamiliar, the [moving glossary](https://obriensmoving-storage.com/glossary/) defines it in plain language. ## Distance, destination and special situations O'Brien's has been a Bekins Van Lines agent since 1955, so [long-distance moves and Bekins](https://obriensmoving-storage.com/faq/long-distance-and-bekins/) explains who does what when a shipment leaves Nevada. Moves that cross the Nevada and California line are covered on [moves inside Nevada and to California](https://obriensmoving-storage.com/faq/nevada-and-california-moves/), and the mountain communities have [moving at Lake Tahoe and Truckee](https://obriensmoving-storage.com/faq/lake-tahoe-and-truckee/). Newcomers will find [moving to Reno](https://obriensmoving-storage.com/faq/moving-to-reno/) useful. Households heading overseas can read [international moves](https://obriensmoving-storage.com/faq/international/). Families helping a parent downsize should start with [senior moves](https://obriensmoving-storage.com/faq/senior-moves/). - [Storage](https://obriensmoving-storage.com/faq/storage/): wooden vaults, 7 ft x 7 ft x 5 ft, from $40 per month, with about 2 to 3 weeks notice to ship stored goods - [Military moves](https://obriensmoving-storage.com/faq/military-moves/): O'Brien's is DOD approved to move and store military household goods - [Commercial and FF&E](https://obriensmoving-storage.com/faq/commercial-and-ffe/): office, warehouse and lab moves, plus hotel and dormitory furniture receiving and installation ## When a page does not settle it, call the office Every move has details no general answer can cover, such as a narrow staircase, a gated community or a storage unit in another town. The free in-home estimate is where those details get settled, and it comes with 10 free heavy-duty boxes that are yours to keep. You can [request an estimate online](https://obriensmoving-storage.com/free-estimate/), or phone the office at 775-359-6683, Monday to Friday, 8 am to 5 pm, for a ballpark over the phone. ### Sources (checked October 18, 2026) - [eCFR, 49 CFR Part 375, Transportation of Household Goods in Interstate Commerce](https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-375) - [FMCSA, Protect Your Move](https://www.fmcsa.dot.gov/protect-your-move) - [Nevada Transportation Authority](https://nta.nv.gov/) ### Free in-home estimate - An O'Brien's estimator walks through your home - A written, itemized estimate - 10 free heavy-duty boxes, yours to keep [How our estimates work](https://obriensmoving-storage.com/how-our-estimates-work/) ### Visit or call the office 2277 Glendale Ave, Sparks, NV 89431 [775-359-6683](tel:+17753596683) | Monday to Friday | 8:00 am to 5:00 pm | | --- | --- | | Saturday and Sunday | Closed | [Get my free estimate](#estimate) ### Related - [Free in-home moving estimate (plus 10 free heavy-duty boxes)](https://obriensmoving-storage.com/free-estimate/) - [How our estimates work: phone ballpark, online request, in-home estimate](https://obriensmoving-storage.com/how-our-estimates-work/) - [Moving and storage glossary](https://obriensmoving-storage.com/glossary/) - [Moving guides](https://obriensmoving-storage.com/guides/) Answers ## Questions people ask Still have a question? Call [775-359-6683](tel:+17753596683), Mon-Fri 8-5, or see the [moving FAQ](https://obriensmoving-storage.com/faq/). ### How do I get a price for my move? There are three ways: a phone ballpark, an online request, or a free, no-obligation in-home estimate by an O'Brien's estimator. The in-home estimate is itemized and in writing. ### Where is O'Brien's located? The office, truck yard and 30,000 sq ft warehouse share one site at 2277 Glendale Ave, Sparks, NV 89431. ### Who answers my question if it is not on this site? The Sparks office team does, at 775-359-6683, Monday to Friday, 8 am to 5 pm. Estimators Sean, Luke, Christa and Janet handle the in-home visits. ## 4.3 stars from 71 Google reviews What customers say about O'Brien's [Read more reviews](https://obriensmoving-storage.com/reviews/)[See them on Google](https://maps.google.com/maps?cid=17335326057105140938) T Tommy B. August 21, 2026 Great local business. Very family oriented with highly knowledgeable staff with remarkable employees going the extra mile. If you need a moving service for any reason, go here. ### Owner's reply Thanks Tommy appreciate you giving us a review. R Robert B. June 22, 2026 The movers were very professional and took care of my stuff there were no worries and stress free amazing job. J Janet M. May 16, 2026 I was so impressed with the way the crew handled and packed each piece of furniture for short term storage. They were polite and professional. I would highly recommend them to anyone planning a move. ### Owner's reply Janet we are so glad to hear that your move was a great success and we sincerely appreciate you providing us with this wonderful review. We will continue to provide you with the best service as we move forward. ## Get your free, in-home moving estimate An estimator visits, walks through everything and gives you a written, itemized estimate. Rather talk? [Call 775-359-6683](tel:+17753596683) Monday to Friday, 8 am to 5 pm Our estimators: Sean, Luke, Christa and Janet. 2277 Glendale Ave Sparks, NV 89431 [4.3 on Google · 71 reviews](https://obriensmoving-storage.com/reviews/) Family owned since 1941 U.S. DOT No. 30611 · MC-109375 · Nevada CPCN 1070