--- title: FAQ: Moving Payment and Paperwork | O'Brien's url: https://obriensmoving-storage.com/faq/payment-and-paperwork/ business: O'Brien's Moving & Storage address: 2277 Glendale Ave, Sparks, NV 89431 phone: 775-359-6683 (toll-free 1-800-253-7814) hours: Monday to Friday 8:00 am to 5:00 pm licenses: U.S. DOT No. 30611, MC-109375, Nevada CPCN 1070; interstate agent for Bekins Van Lines since 1955 type: Moving and storage company, family owned since 1941 --- - [Home](https://obriensmoving-storage.com/) - [Moving resources: guides, checklists, tools and data](https://obriensmoving-storage.com/resources/) - [Moving FAQ](https://obriensmoving-storage.com/faq/) - FAQ: Payment and paperwork # Questions about payment and moving paperwork O'Brien's accepts four ways to pay: cash, check, credit card and debit card. The paperwork runs from the written estimate through the inventory to the bill of lading, and each one has a job. or call [775-359-6683](tel:+17753596683) [4.3 on Google · 71 reviews](https://obriensmoving-storage.com/reviews/) Family owned since 1941 [U.S. DOT No. 30611](https://obriensmoving-storage.com/about/licenses-and-authority/) A move generates more paper than most people expect. The answers walk through the order of the documents and the forms of payment. ## Payment ### How can I pay? Cash, check, credit card or debit card. ### Does the estimate list each service? Yes. It is itemized and in writing. ### What if I add something after the estimate? Tell the office. Added items or services change the estimate, and the revised paperwork shows it. ## Documents ### What is a bill of lading? The contract and receipt between you and the carrier. The [bill of lading entry](https://obriensmoving-storage.com/glossary/bill-of-lading/) defines it. ### What is the inventory? An itemized list of your goods with their condition, prepared before packing. ### Where does valuation appear? On the paperwork you sign before the move, as described on the [valuation page](https://obriensmoving-storage.com/valuation-coverage/). ## Free estimate and rights ### Is the estimate free? Yes. The in-home estimate is free, with no obligation, and 10 free heavy-duty boxes come with it. ### What rights booklet will I get? FMCSA's Your Rights and Responsibilities When You Move. See the [rights guide](https://obriensmoving-storage.com/guides/your-rights-and-responsibilities/). ### Sources (checked October 18, 2026) - [eCFR, 49 CFR Part 375, Transportation of Household Goods](https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-375) - [FMCSA, Protect Your Move](https://www.fmcsa.dot.gov/protect-your-move) ### Free in-home estimate - An O'Brien's estimator walks through your home - A written, itemized estimate - 10 free heavy-duty boxes, yours to keep [How our estimates work](https://obriensmoving-storage.com/how-our-estimates-work/) ### Visit or call the office 2277 Glendale Ave, Sparks, NV 89431 [775-359-6683](tel:+17753596683) | Monday to Friday | 8:00 am to 5:00 pm | | --- | --- | | Saturday and Sunday | Closed | [Get my free estimate](#estimate) ### Related - [How our estimates work: phone ballpark, online request, in-home estimate](https://obriensmoving-storage.com/how-our-estimates-work/) - [Valuation coverage: released value vs full value protection](https://obriensmoving-storage.com/valuation-coverage/) - [The bill of lading, explained](https://obriensmoving-storage.com/guides/bill-of-lading-explained/) More questions ## Other question pages - [### FAQ: Estimates and pricing](https://obriensmoving-storage.com/faq/estimates-and-pricing/) - [### FAQ: Valuation and claims](https://obriensmoving-storage.com/faq/valuation-and-claims/) - [### FAQ: Packing and boxes](https://obriensmoving-storage.com/faq/packing-and-boxes/) - [### FAQ: Storage](https://obriensmoving-storage.com/faq/storage/) - [### FAQ: Long-distance moves and Bekins](https://obriensmoving-storage.com/faq/long-distance-and-bekins/) - [### FAQ: Moves inside Nevada and to California](https://obriensmoving-storage.com/faq/nevada-and-california-moves/) - [### FAQ: Military moves](https://obriensmoving-storage.com/faq/military-moves/) - [### FAQ: Commercial and FF&E](https://obriensmoving-storage.com/faq/commercial-and-ffe/) - [### FAQ: Pianos, hot tubs and specialty items](https://obriensmoving-storage.com/faq/specialty-items/) - [### FAQ: Scheduling, seasons and winter moves](https://obriensmoving-storage.com/faq/scheduling-and-winter/) - [### FAQ: International moves](https://obriensmoving-storage.com/faq/international/) - [### FAQ: Senior moves](https://obriensmoving-storage.com/faq/senior-moves/) - [### FAQ: Moving to Reno](https://obriensmoving-storage.com/faq/moving-to-reno/) - [### FAQ: Licenses and insurance](https://obriensmoving-storage.com/faq/licenses-and-insurance/) - [### FAQ: Moving at Lake Tahoe and Truckee](https://obriensmoving-storage.com/faq/lake-tahoe-and-truckee/) ## 4.3 stars from 71 Google reviews What customers say about O'Brien's [Read more reviews](https://obriensmoving-storage.com/reviews/)[See them on Google](https://maps.google.com/maps?cid=17335326057105140938) P Patrick R. September 19, 2026 The two gentlemen that helped me move today were very Helpful and professional! T Tommy B. August 21, 2026 Great local business. Very family oriented with highly knowledgeable staff with remarkable employees going the extra mile. If you need a moving service for any reason, go here. ### Owner's reply Thanks Tommy appreciate you giving us a review. R Robert B. June 22, 2026 The movers were very professional and took care of my stuff there were no worries and stress free amazing job. ## Get your free, in-home moving estimate An estimator visits, walks through everything and gives you a written, itemized estimate. Rather talk? [Call 775-359-6683](tel:+17753596683) Monday to Friday, 8 am to 5 pm Our estimators: Sean, Luke, Christa and Janet. 2277 Glendale Ave Sparks, NV 89431 [4.3 on Google · 71 reviews](https://obriensmoving-storage.com/reviews/) Family owned since 1941 U.S. DOT No. 30611 · MC-109375 · Nevada CPCN 1070