Where a binding estimate fixes a number, a non-binding estimate predicts one. It is free by federal rule, it is written, and it rests on the survey of your belongings, but the scale decides the final bill.
How the final charge is found
The final charges come from your mover's tariff applied to the actual weight of the shipment and the services provided. On a long-distance move that weight is read from a certified scale, so a load that comes in heavier than the survey suggested raises the bill and a lighter one lowers it.
The estimate must explain this in plain words and must say, on its face, that the figures are approximate.
The 110 percent rule
The rule that protects you is a cap on what is due at the door. The estimate must state that you will not be required to pay more than 110 percent of the non-binding figure at delivery, and the mover must hand over your goods when you pay up to that amount plus any services you added after the bill of lading.
Anything above the cap is billed afterward under the collection rules in Subpart H, with the mover waiting at least 30 days. Refusing to unload after you offer the capped payment counts as failing to deliver with reasonable dispatch.
What it must include
Check each item when the estimator hands you the paper.
- A clear statement that it is not binding on the mover
- A description of the whole shipment and all services
- An explanation of the formula if a volume estimate is converted to weight
- The liability election notice from the Surface Transportation Board
- Signatures from you and the mover, and a dated copy for you
Using one well
A careful survey is the best protection, because the estimate can only be as accurate as the list of belongings behind it. Show the estimator the attic, the garage and the shed, and mention anything that will be added before moving day.
O'Brien's estimators walk the rooms with you, and every estimate is itemized and in writing. The visit is free and no obligation. Call 775-359-6683.